Your Privacy, Our Responsibility

1Introduction and Scope of This Policy

This Privacy Policy is published by kuatspin on behalf of the platform operating under international licensing and providing online casino, sports betting, slots and fish shooting services to players in Malaysia. This policy applies to all users who register, visit or use any part of the kuatspin platform, including the website https://kuatspin.app and related services.

We take personal data protection seriously in every aspect of our operations. The information you provide to us is held in trust, and we handle it with full responsibility, transparency and adherence to internationally recognised data protection principles.

The kuatspin platform is for individuals aged 21 and above only. We do not accept registrations from those below this age, and any account found to be held by an underage individual will be terminated immediately.

2Information We Collect

In the course of registration and use of the platform, kuatspin may collect the following categories of information from you:

• Identity Information: Full name, identity card number (MyKad), date of birth, gender and nationality for the purpose of age and identity verification.
• Contact Information: Email address, mobile phone number and mailing address that you register when opening an account.
• Financial Information: Details of the payment methods used, such as e-wallet name, bank account number (partial only) and records of deposit and withdrawal transactions.
• Usage Data: Game records, betting history, game preferences, session duration and activity patterns within the platform.
• Technical Information: IP address, web browser type, device operating system, device type and log data generated automatically during use.
• Communications: Records of correspondence with our customer support team, including live chat logs and emails.

3How We Use Your Information

The personal information we collect is used solely for legitimate and clearly stated purposes, namely:

• Processing account registration, identity verification and age verification (21+).
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC and ETH.
• Providing effective customer service via live chat and email in Bahasa Melayu and English.
• Complying with international licensing obligations, including Know Your Customer (KYC) requirements and anti-money laundering measures.
• Detecting and preventing fraud, unauthorised account activity and the use of multiple accounts.
• Sending important notifications related to your account, promotions and service updates (with your consent).
• Improving the quality of the platform, user experience and overall system security.

4Sharing and Disclosure of Information

kuatspin does not sell player personal information to any third party. However, in certain circumstances, we may need to share information with:

• Payment Processors: Transaction information required to process deposits and withdrawals is shared with the relevant payment providers under strict confidentiality agreements.
• Game Software Providers: Game data required for the technical operation of games is shared with technology providers under agreements that comply with data protection standards.
• Law Enforcement Authorities: When required by law, court order or a request from a legitimate enforcement authority, we may need to disclose certain information.
• Identity Verification Services: Information required for KYC and age verification is shared with approved third-party verification services.

Every third party that receives your information is bound by confidentiality obligations and may only use that information for the stated purposes.

5Cookies and Tracking Technologies

kuatspin uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies help us to:

• Maintain your login session so you do not need to log in repeatedly during an active session.
• Remember your language preferences, theme and personal settings.
• Analyse traffic patterns and usage to continuously improve the platform.
• Detect fraudulent activity and unauthorised access attempts.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Cookies that are essential for security and account operation cannot be disabled.

6Data Security and Protection

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all communications between your browser and our servers.
• Encryption of data stored in the database for sensitive information.
• Layered access controls that restrict staff access based on job requirements.
• Security monitoring and intrusion detection systems operating at all times.
• Regular security audits conducted by independent external parties.
• Mandatory data protection training for all staff who handle player data.

Should any security breach involving your data occur, we will notify you promptly in accordance with established procedures and take the necessary remedial action.

7Information Retention Period

kuatspin retains player personal information for the period required to:

• Provide ongoing services to active accounts.
• Meet mandatory retention periods set by international licensing requirements.
• Resolve any outstanding disputes, claims or investigations.
• Comply with applicable legal and regulatory obligations.

Once all of the above purposes have been met and the mandatory retention period has ended, your personal data will be securely deleted using non-recoverable methods. Financial transaction records may be retained for a longer period for audit and licensing compliance purposes.

8International Data Transfers

As kuatspin operates under international licensing, your personal data may be processed or stored outside Malaysia by our infrastructure or technical service providers. However, we ensure that any such data transfer is carried out in compliance with internationally recognised data protection standards.

Every international data transfer is subject to appropriate data protection agreements between kuatspin and the receiving party, ensuring your data remains protected at a level equivalent to the standards set out in this Privacy Policy.

9Your Rights as a Player

As a kuatspin player, you have the following rights regarding your personal information. To exercise any of these rights, please contact us through the support channels provided:

We aim to process all privacy rights requests promptly. We may require identity verification before processing any request to ensure the security of your account.

10Marketing Communications

By giving your consent during registration, kuatspin may send you communications related to promotions, bonuses and updates about our services via email or notifications. This includes information about welcome bonuses, periodic promotions and platform improvements.

You may withdraw your consent to receive marketing communications at any time by contacting our support team or through your account settings. Withdrawing consent does not affect data processing that has already taken place or essential operational communications such as account and transaction notifications.

11Third-Party Websites

The kuatspin platform may contain links or references to third-party websites for informational purposes. This Privacy Policy does not apply to any such external websites. kuatspin is not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of the relevant website before providing any personal information to them.

12Changes to This Privacy Policy

kuatspin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or industry standards. Any material changes will:

• Be published on this website with the new effective date clearly stated.
• Be communicated to active players via email or in-platform notifications.
• Be given a reasonable notice period before taking effect if the changes involve material player rights.

Continued use of the kuatspin platform after the changes take effect means you accept the updated Privacy Policy. We encourage you to review this page periodically.

13Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via:

• Privacy Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week in Malay and English

The kuatspin customer service team is ready to assist you with any privacy-related requests and will endeavour to provide a satisfactory response within a reasonable time.